This Communication Policy explains how LifeTime Pet, operated by Forever Young LLC (“LifeTime Pet,” “we,” “us,” or “our”), sends marketing and service messages by text (SMS) and email, and how you can manage or stop them. It applies to lifetimepet.net and to messages we send about your account, orders, and services.
Text Message (SMS) Program
LifeTime Pet may offer you the ability to receive marketing, transactional, and informational text messages at the mobile phone number you provide. Examples include appointment confirmations and reminders, order confirmations, delivery and pickup notifications, and news about deals and sales. Messages may be recurring or one time depending on the program, and the frequency will be disclosed to you when you opt in.
By opting into any LifeTime Pet text program, you expressly consent to receive the applicable text messages (such as SMS or MMS) at the mobile number you provide, including messages sent using automated technology, by or on behalf of LifeTime Pet. Consent to receive texts is not a condition of purchasing any goods or services. You confirm that the mobile number you provide is accurate and that you are the current subscriber or owner of that number.
Message and data rates may apply to any messages sent to you or from you. The number of messages you receive will vary based on the program you enroll in. If you have questions about your text or data plan, contact your wireless provider. We may not be able to deliver messages to all wireless providers, and neither LifeTime Pet nor the wireless carriers are liable for delayed or undelivered messages.
How to Opt Out of Texts
You can opt out of the SMS service at any time. Just reply STOP to any text message from LifeTime Pet. After you send STOP, you may receive one final message confirming that your request has been processed. For help, reply HELP or contact us at (913) 764-4626 or support@lifetimepet.net.
Email Marketing
We send marketing emails only to customers who have opted in. You can opt out at any time by using the unsubscribe link at the bottom of any marketing email, or by contacting us at support@lifetimepet.net. Opting out of marketing does not stop transactional emails, such as order confirmations and delivery or pickup updates, which we need to send to service your orders.
Participation Requirements
By participating in any LifeTime Pet text or email marketing program, you confirm that you are at least 18 years old, or that you are between 13 and 18 and have your parent’s or legal guardian’s permission to participate.
Indemnification
You agree to indemnify and hold LifeTime Pet harmless from any claims, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from your voluntary provision of a telephone number that is not owned by you, or your failure to notify us of a change to your mobile number, including claims under the federal Telephone Consumer Protection Act or any state law equivalents.
Questions
For questions about our communications, contact us at support@lifetimepet.net, call (913) 764-4626, or visit us at 1030 East Santa Fe, Olathe, KS 66061.
Last updated: July 28, 2026