These Terms of Use (“Terms”) govern your use of the LifeTime Pet website at lifetimepet.net (the “Site”), operated by Forever Young LLC, doing business as LifeTime Pet (“we,” “us,” or “our”). By accessing the Site, creating an account, logging in, or placing an order, you agree to these Terms. Certain products, programs, or services may have additional terms that apply and are incorporated here; if those conflict with these Terms, the additional terms control for that product or service. If you do not agree, please do not use the Site.
1. Who We Are
LifeTime Pet is a family owned pet store, daycare, and boarding facility located at 1030 East Santa Fe, Olathe, KS 66061. Contact us at (913) 764-4626 or support@lifetimepet.net.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to make a purchase or maintain an account. By using the Site you represent that you meet this requirement and that you have the right and authority to agree to these Terms.
3. Changes to These Terms
We may update these Terms from time to time. If we do, we will update the “Last updated” date below. Your continued use of the Site after changes are posted means you accept the updated Terms. If you do not agree to a change, please stop using the Site and, if you wish, close your account.
4. Your Account
To purchase products you may need to create an account and provide accurate, current information, which you agree to keep up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@lifetimepet.net if you suspect unauthorized use. New customer promotions, where offered, are available only to first time account holders and may be declined if we determine you are not eligible.
5. Privacy
Our Privacy Policy also governs your use of the Site and is incorporated into these Terms. Please review it to understand how we handle your information.
6. Electronic Communications
When you use the Site or contact us electronically, you consent to receive communications from us electronically, such as emails, texts, and notices posted on the Site, and you agree that these satisfy any legal requirement that a communication be in writing. Marketing emails and texts are sent only if you opt in, and you can opt out at any time as described in our Communication Policy.
7. Orders & Payment
When you place an order, you agree to pay the listed price for the products plus any applicable taxes and, where they apply, delivery charges. Your order is an offer to buy. Payment is collected through our third party payment processor at the time you place your order; by submitting an order you authorize that charge and represent that you are authorized to use the payment method provided. All prices are in U.S. dollars. We will collect and remit sales tax as required by law. Title and risk of loss for products pass to you when they are delivered to you or picked up in store.
8. Order Acceptance & Pricing
Our order confirmation email acknowledges that we received your order; it does not by itself mean we have accepted it. We may accept, decline, limit, or cancel any order, including orders that appear fraudulent, are placed for resale, or exceed available stock, and we may ask you to verify information first. We work to display accurate pricing, but errors may occur. If an item is mispriced and the correct price is higher than shown, we may, at our discretion, sell it to you at the lower price, contact you for instructions before fulfilling, or cancel the order and let you know.
9. Product Information
We try to be accurate in our product listings, but we do not warrant that descriptions, images, ingredient lists, or other content are complete, current, or error free. Product descriptions, ingredient lists, and nutritional information are provided for general information and are not a substitute for professional veterinary advice. Always consult your veterinarian about your pet’s dietary or health needs, and read the product packaging before use. If a product is not as described, your remedy is to return it under our return policy.
10. Local Delivery & In-Store Pickup
Online orders are currently fulfilled by free local delivery within Olathe, KS (ZIP codes 66051, 66061, 66062, and 66063) or by in store pickup at our location. We do not currently ship outside this local delivery area. See our Delivery page for details.
11. Returns & Refunds
If you are not satisfied with a purchase, please review our Return Policy or contact us so we can make it right.
12. Daycare & Boarding Services
Our daycare and boarding services are governed by our separate Daycare Agreement, which all guests must complete before their first stay. These Terms apply to your use of this website and do not replace the Daycare Agreement.
13. Intellectual Property
All content on this Site, including text, images, logos, button icons, graphics, and software, is the property of LifeTime Pet or its content suppliers and is protected by U.S. and international copyright, trademark, and other laws. The LifeTime Pet name and logo are our trademarks. Product names, package designs, and company logos that are not ours but appear on the Site are the property of their respective owners. You may not use any of this content without our prior written permission or that of the respective owner.
14. Your Content
If you submit content to us, such as product reviews, photos, or videos of your pet, you remain responsible for it and confirm that you have the right to share it and that it does not violate the Acceptable Use section below or any third party’s rights. By submitting content, you grant LifeTime Pet a nonexclusive, royalty free, worldwide license to use, reproduce, display, and adapt it in connection with the Site and our marketing, and you waive any claim that would prevent that use. We are not obligated to store your content and may remove it at any time.
15. Acceptable Use
We grant you a limited, non-transferable, non-exclusive license to access and use the Site for personal, non-commercial purposes. You agree not to: use the Site for resale or other commercial purposes; copy, reproduce, distribute, or republish its content without our written consent; reverse engineer, scrape, or interfere with the Site or its servers; upload malicious code; send spam or unsolicited messages; collect other users’ information without consent; attempt to gain unauthorized access; or use the Site for any unlawful purpose. We may remove content, suspend or terminate accounts, or report activity to authorities for violations.
16. Links to Other Sites
The Site may link to third party websites or products that we do not control. We provide these links as a convenience and are not responsible for the content or practices of those sites. You use them at your own risk, and their terms and policies govern your use of them.
17. Copyright Complaints
We respect intellectual property rights and will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. If you believe content on our Site infringes your copyright, please send a written notice with the details required by law (including identification of the work and the material, your contact information, and the required good faith and accuracy statements) to support@lifetimepet.net. Misrepresenting infringement may subject you to liability.
18. Disclaimer of Warranties
The Site and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error free, or secure. This does not affect any warranties that cannot be excluded under applicable law, including manufacturer warranties on products.
19. Limitation of Liability
To the fullest extent permitted by law, LifeTime Pet and Forever Young LLC will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the products purchased through it. Nothing in these Terms limits liability that cannot be limited under applicable law.
20. Indemnification
You agree to indemnify and hold harmless LifeTime Pet, Forever Young LLC, and our staff from any claims or expenses arising out of your misuse of the Site, your content, or your violation of these Terms.
21. Dispute Resolution; Binding Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. It requires you and LifeTime Pet to resolve most disputes through binding individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement within 30 days as described below.
Informal resolution first. Most concerns can be resolved quickly. Before starting an arbitration, you agree to first contact us at support@lifetimepet.net or (913) 764-4626 and give us at least 60 days to try to resolve the dispute informally. If we cannot resolve it in that time, either of us may begin arbitration as described below.
Agreement to arbitrate. Except for the disputes described under “Exceptions” below, you and LifeTime Pet agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our products or services, or our relationship with you, whether based in contract, tort, statute, fraud, or any other legal theory, will be resolved by final and binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitrator, and not any court, has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court, and not the arbitrator, decides the enforceability of the Class Action Waiver below.
Class action waiver. You and LifeTime Pet agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a class or representative proceeding. If this Class Action Waiver is found unenforceable as to a particular claim, that claim, and only that claim, will be severed and may proceed in court, while all other claims proceed in arbitration.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Nothing in this section prevents either party from reporting concerns to a government agency.
Arbitration procedures and costs. The arbitration will be conducted by a single arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in Johnson County, Kansas, though you may instead request that the arbitration be conducted by telephone or video or decided on the documents alone. Payment of filing, administration, and arbitrator fees is governed by the AAA rules; where those rules would require you to pay more than you would to file in court, we will pay the difference to the extent required by law. The arbitrator may award the same damages and individual relief that a court could, and the arbitrator’s award may be entered as a judgment in any court with jurisdiction.
Your right to opt out. You may opt out of this arbitration agreement, including the Class Action Waiver, within 30 days after you first accept these Terms by sending written notice to support@lifetimepet.net that includes your name, the email address and mailing address on your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms.
Survival. This section survives termination of your account or these Terms.
22. Governing Law
These Terms are governed by the laws of the State of Kansas, without regard to its conflict of law rules, except that the arbitration agreement above is governed by the Federal Arbitration Act. For any dispute that is not subject to arbitration, you and LifeTime Pet agree to the exclusive jurisdiction of the state and federal courts located in Johnson County, Kansas, and consent to venue in those courts.
23. Termination
We may suspend or terminate your access to the Site or your account at any time, with or without notice, including for any violation of these Terms. Sections that by their nature should survive termination, including those on intellectual property, your content, acceptable use, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, will survive.
24. Severability & Entire Agreement
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with our Privacy Policy and any policies referenced here, are the entire agreement between you and us regarding your use of the Site. You may not transfer your rights under these Terms without our consent; we may assign ours.
25. Contact Us
Questions about these Terms? Contact us at support@lifetimepet.net or (913) 764-4626.
Last updated: July 31, 2026